Microsoft blames storage error for Teams outage

Updated Microsoft’s Teams collaboration environment is experiencing an outage, depriving unknown numbers of people of the opportunity to enjoy video and/or audio conferences, or to access documents.

Microsoft acknowledged the issue at 01:47 UTC on July 21 and offered the following update around 75 minutes later:

The outage appears to be global, but Microsoft is perhaps a little fortunate that the incident struck when the working day was all but over in the US, and in the dark of the European night. Most of the reaction The Register can find is therefore from the Asia-Pacific region, where businesses such as an Australian horse-racing organization have been disrupted.

Others have wryly observed that the outage will allow workers some unplanned but welcome downtime.

Some are seeking to profit from the incident.

The Register would like to take this opportunity to wish readers the best during this trying time, and to remind them that olde-timey devices called “telephones” still exist and can quite easily arrange at least three-way calls. Those who attend offices may also wish to consider “walking” to a “meeting room” – a facility established with the express purpose of allowing teams of people to interact. ®

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Updated at 04:00 UTC, June 21 Microsoft has advised that trouble with Teams has taken out other services, too.

Among the services troubled by the outage is the admin center, where Microsoft offers info on outages. The software giant has therefore recommended visiting for updates.

At the time of writing that page advises: “The Teams desktop app may sign in successfully, though all functionalities may be down, and users may see the following message: ‘We ran into a problem. Reconnecting…’ Users leveraging the web client may see a message stating ‘Operation failed with unexpected error’.”

Microsoft’s most recent update advises “We’ve taken action to reroute a portion of traffic to provide some relief within the environment. We anticipate that some users may be able to access the affected features shortly.”

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